Grievance Redressal - Aadeshwar Academy

GRIEVANCE / COMPLAINT REDRESSAL COMMITTEE

Promoting a fair and accountable educational environment

A Grievance Redressal Committee is formed at institutions to promote and maintain a conducive and unprejudiced educational environment. It is a measure to develop a responsive and accountable attitude in the Institute and ensure that there is no laxity in terms of fair-deal with the students and others.

Main Objectives

To ensure effective solution to student's grievances with an impartial and fair approach
Redressal of student's grievances to solve their academic and administrative problems
Grievance Redressal Committee convenes meetings periodically and takes steps to redress the grievances
Complaints in writing from students, staff and parents may be dropped in 'Suggestion/Complaint Box' or submitted to any member of the committee or Heads of the institutions. Speedy actions will be taken for genuine grievances of the students.

Committee Structure

In our school this committee is run in two ways:

Student Grievance Redressal Committee
Teacher Grievance Redressal Committee

Students' Grievance Redressal

The student grievance committee of school is formed to address complaints and grievances of the students of the school. The committee looks into the complaint lodged by any student and judge its merit. The committee is also empowered to look into matters of harassment.

Committee Members

Leadership

Mr. Manish Rajput
Principal - Chairperson
Mr. Jayant Biswas
Coordinator - Advisor

Committee Members

Mr. Shiv Prasad Lahre
TGT (Hindi) - Male Teacher Representative
Smt. Kavita Hawladar
PGT (English) - Female Teacher Representative
Miss Zainab Parveen
TGT (Science) - Female Teacher Representative

Teachers' Grievance Redressal Policy

The teaching and non-teaching staff can register their grievance at the school level. If not satisfied with the decision, they can appeal to the Block, District, and State levels.

Grievance Registration Levels

• School Level
• Block Level
• District Level
• State Level

Grievance Redressal Process

The grievance should be addressed within 30 days at each level. If not resolved, it can be escalated to the next level. The final decision rests with the State Level Committee.