Grievance Redressal Committee

GRIEVANCE / COMPLAINT REDRESSAL COMMITTEE

A Grievance Redressal Committee is formed at institutions to promote and maintain a conducive and unprejudiced educational environment. It is a measure to develop a responsive and accountable attitude in the Institute and ensure that there is no laxity in terms of fair-deal with the students and others. The committee looks into grievances of the students, parents and others under the chairpersonship of the Principal of the concerned School. The main objectives of the Grievance Redressal Committee are as follows

1. To ensure effective solution to student’s grievances with an impartial and fair approach
2. Redressal of student’s grievances to solve their academic and administrative problems
3. Grievance Redressal Committee convenes meetings periodically and takes steps to redress the grievances.
4. Complaints in writing from students, staff and parents may be dropped in ‘Suggestion/Complaint Box’ or submitted to any member of the committee or Heads of the institutions. Speedy actions will be taken for genuine grievances of the students.

In our school this committee is run in two ways

1. Student Grievance Redressal Committee
2. Teacher Grievance Redressal Committee

Students’ Grievance Redressal

The student grievance committee of school is formed to address complaints and grievances of the students of the school. The committee looks into the complaint lodged by any student and judge its merit. The committee is also empowered to look into matters of harassment.

Teachers’ Grievance Redressal Policy

The teaching and non-teaching staff as per the latest policy can now register their grievances at four levels and also file an appeal, if they aren’t satisfied with the decision of the concerned committee. The four level registration of grievances for teachers is as follows

1. At the School level
2. At the Block Level
3. At the District Level
4. At the State Level 4

According to the mechanism, the School Management Committee (SMC) will be the first level of the Grievance Redressal Mechanism, where a teacher can submit his or her grievance in writing to the Secretary, SMC. The committee examines and redress the grievance within 15 days from the date of receipt of the grievance. The committee ensures a safe, fair, and a harmonious work environment by handling, day-day grievances related to staff members, along with parents and students. The committee observes effective, fair, and impartial resolution of grievances among staff members and is approachable for all genuine grievances of stakeholders.

If the teacher complainant feels the response is unsatisfactory, he / she can represent his/her case before the Zonal Level Grievance Redressal Committee. This panel has to address the issue within 30 days.

If the complainant is still unsatisfied, he/she can approach the district-level Grievance Redressal Committee, which will be headed by the District Collector /Magistrate and will be required to respond within one month.

At the top most level, the grievance can be sent to the Regional Director Level Grievance Redressal Committee, which will be headed by the Regional Director of Education and comprising two members nominated by the Education Secretary.